There are no documented systems in place that spell out clearly how (and what) things should be done.

Documents such as Job Descriptions for all staff, a Staff Code/Rules of Behaviour, and a Customer Service Statement should be mandatory. The objective is to make sure all staff know precisely what you expect of them.

Far too many organizations fail to communicate to their employees what they expect…the result is confusion and problems with staff.

If you’d like to know more, just call me. No obligation.


BUSINESS GROWTH MENTORS
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Lindsay King
Ph 0417 270 871